Everyone makes mistakes. Rather intentional or accidental eventually everyone will make a mistake or do something that they truly regret. when it comes to companies or organizations the risk of mistakes is higher due to the large amount of people. When one person in a company makes a mistake, it can be left up to others to fix it. This is understandable and must be done in order for the company to continue in good standing. This is the situation Steve Ritchie found himself in. Steve Ritchie is the CEO Papa John’s Pizza and he had to show himself as a leader.
Recently at Papa John’s Pizza a little controversy ensued. In an article from insiderlouisville.com, it mentioned that someone within the company made comments or remarks that was very racially insensitive. The offensive language was caught on tape and the public Heard it. Papa John’s Pizza and Steve Ritchie were in a predicament. No choice but to issue an apology and public statement to the people. Though it was a very sensitive situation he handles it like a true leader and CEO.
Steve Ritchie addressed the consumers and let them know that the racial slurs that they heard were in No way A reflection of the company and its values. He apologizes sincerely to the people and let them know that they are what keep the company going. the company of over a hundred and twenty thousand employees hires and services people of every background including ethnicity. Who decided to make it his business to make sure acceptance and diversity was amongst the ranks of the employees at his company. and various other leaders decided to tour around the country and get closer to the customers. According to Steve Ritchie racist Bigotry and any other type of divisive Behavior will not be tolerated in any way by his company.
Steve Ritchie Papa Johns truly handle this the best way possible. he apologized openly and sincerely to the people and he is working to make changes to ensure this doesn’t happen again. He supports and loves the people. As per bloomberg.com, his accountability and taking responsibility for what happened truly shows that he deserves his place as the leader of Papa John’s Pizza. He hoping to put this behind the company and the people and to do better in the future.