Recently, it was announced that Securus Technologies won a Gold Stevie Award for Best Customer Training Department in the customer service industry.
According to Securus Technologies Senior Vice President for Service, Danny de Hoyos, it is quite an honor to be recognized with a Gold Stevie Award as this is one of the highest honors that can be bestowed on a customer service organization or sales professional.
The key to this honor for Securus is the hours of work that were put in by all customer service staff in improving the training materials to show compassion and empathy when dealing with customers who are under stressful conditions. The hard work has paid off, according to De Hoyos, by having the best customer satisfaction rating and highest first call resolution scores to date.
The Stevie Awards are in their eleventh season and honor the best in customer service. With over 650 executives from across the world attending the award banquet, the Stevie Awards acknowledge excellence in 61 categories of customer service. The final businesses picked for each category are selected by 77 businessmen acting in the role of judges for the competition and there are Gold, Silver, and Bronze winners for each category.
To watch the acceptance speech for Securus Technologies, or to read more about the Stevie Awards, please click here.